Within the European Union, the delivery is offered and provided by DHL or UPS express. Outside the European Union, port charges may be billed to the Customer based on the country of delivery. For more details on shipping by country, you can contact the service client

Average times of Delivery (indicatively ) : 

  • Delivery in France : the next day (except public Holiday and weekend)

  • Delivery in Eurpean union : 1-2 days 

  • Delivery USA, Canada, Maxico : 2-3 working days

  • Delivery in the rest of the world : 2-6 working days

Customs duty

Outside the European Union customs duties, tariffs are likely to be applied. They remain the responsibility of the recipient. Batma LLC has no control over the applications and collecting these fees, they are the sole responsibility of the Customer.


You have a period of 30 days from the day when you take physical possession of goods ordered on, to return the product(s). Please contact us by e-mail so that we can give you the procedure for return or exchange

Products must be packaged properly with the return form, we will send by e-mail. We highly recommend you send the products recommended, insofar as we are not responsible for the loss of returned packages. The products will be refunded or exchanged only if they have not been worn and that they are not damaged. You will receive an e-mail confirmation of your application ( exchange or refund) within 3 working days of receipt of the parcel.

No return can be done in person.

Custom items

Given the uniqueness of custom article, it cannot be returned or exchanged in accordance with article L121-21-8 of the code of consumption : " the right of withdrawal cannot be exercised for contracts : ( …) 

(3) – supply of goods made to the customer’s spécifications or clearly personalised."


Thanks to the guarantee Pilain de Saint Aubin, bag and small leather goods Pilain de Saint Aubin subject to repair a any manufacturing defect will be repaired free of charge. The guarantee certificate must be duly completed, sealed ans signed by the Pilain de Saint Aubin authorized distributor/reseller.


Following items or events are not covered by warranty Pilain de Saint Aubin :

• any damage resulting from inadequate or insufficient, care of an accident or normal wear and tear ;

• any claim related to damage or injury caused directly or indirectly by the use of a Pilain de Saint Aubin article ;

• damage due to use of alcohol or detergent or the presence of corrosion or damage significant on article.


Customers calling for additional services are not able to present a certificate of warranty valid will be charged fees for intervention by Pilain de Saint Aubin.


All of the above information were recorded as technical information and will be subject to the final approval of Pilain de Saint Aubin. All cases not covered by the list above will be treated accordingly. The information contained in this document are the property of Pilain de Saint Aubin and may not be reproduced without permission.


Each product Pilain de Saint Aubin in covered by an international warranty of 2 years against any defect in material and manufacturing. This warranty covers all parts, except the leather and the other items mentioned above.


We are not held accountable for the damage caused by the possession or use of products Pilain de Saint Aubin. In case of exchange of a bag, Pilain de Saint Aubin will do its best to meet a share the same.


However, Pilain de Saint Aubin cannot guarantee exactly the same rendering or colours on the leathers of ostrich, alligator and crocodile because each leather is unique. Failure of the bag due to a material or manufacturing defect, please return it to us. Please attach to your shipment, the guarantee coupon completed (with the stamp of the store) as well as the proof of purchase, and clearly state the nature of the defect. This limited warranty is void if the defect is due to use abusive or inappropriate to the bag.


For any purchase of a product Pilain de Saint Aubin from an authorized retailer, please contact in the first place that will take care of the return procedure.